CV2622 Emerald Gradient Wave Ceramic Vase

Packaging

Inner Packaging: Each ceramic lamp is wrapped with thick pearl cotton for cushioning, shock resistance and scratch protection.
Outer Packaging: Honeycomb box + 5-layer corrugated export carton. Box specifications: 15.0 × 15.0 × 28.5 cm per carton, 1 unit per carton, gross weight approx 1.43kg. All cartons are labeled with international standard fragile signs and directional arrows for safe and standard logistics handling.

Shipping

• We provide professional double customs clearance & tax-inclusive (DDP/DDU) service.
• Express (UPS / DHL / FedEx): Door to door, 10–15 days
• Air Freight: LCL / FCL, 15–20 days
• Sea Freight: LCL / FCL（Reffrence:Southeast Asia: 15–30 days;USA: 30–45 days;Europe: 50–60 days)
• Order Tracking: You can track your shipment anytime on our Track My Order page by entering your tracking number.
• Shipping Insurance: All orders are covered by transit insurance against loss or damage.
• Lead Time: Standard lead time is 7–15 working days (production + shipping), depending on order quantity and destination.

Return & Refund Policy

• All 3D printed ceramic vases are strictly inspected before professional packaging. Due to the nature of 3D printing and kiln firing, slight layer variations, tiny color differences, or small dots are normal craft characteristics—not defects. These do not affect appearance or use and are not eligible for after-sales service.

• We only accept claims for obvious cracks, water leakage, shipping damage, or severe deformation reported within 7 days of delivery. After verification, we offer partial refund or free replacement without returning the item.

• Claims are not accepted for: natural craft variations, man-made damage, overdue reports, or customized products (no returns/exchanges for change of mind).

Bulk Purchase Discounts

Customization Service

Customizable scope: Product texture, size, LOGO printing, inner & outer packaging design, supporting full-process OEM/ODM customization.

Custom process: Consultation → Design proposal/sample provision → Sample confirmation & advance payment → Mass production → Inspection proof provision → Balance payment → Shipment arrangement.

Sample policy: A sample fee is charged for custom samples, which is fully deductible from the payment upon placing a bulk order.

Bulk Logistics & Packaging

Logistics method: Palletized shipping is recommended for all bulk orders, with sea/rail transportation highly recommended. As ceramic products are fragile, this method minimizes the risk of damage during transportation.

Quotation & terms: FOB trading terms by default. Due to fluctuating international freight rates, please contact our customer service with the delivery address for an accurate real-time freight quote before placing an order.

Packaging rules: Basic packaging includes pearl cotton inner liner, thickened corrugated outer carton and overall palletizing (for damage prevention). Packaging design can be customized according to buyer's requirements; the customization cycle will be included in the total production lead time.

Payment Terms

Payment methods: Only supported by T/T Telegraphic Transfer and PayPal.

Payment process: A 50% advance payment is required to start production for all bulk/custom orders. After production is completed, we will provide photos/videos of finished products for inspection. The remaining 50% balance payment must be settled before shipment, and we will arrange delivery immediately after the balance is received.